Warranties & Repairs

Two-Year Eyewear Protection Program

Starting at just $25, our new 2-year eyewear protection program offers priceless peace of mind.

Coverage includes: 

  • Accidental damage or breakage to your frames or lenses
  • Unlimited adjustments

Cost of Coverage: ($0 deductible)

Purchase Price $0 - $299 $300 - $699 $700+
One Pair $25.00 $35.00 $45.00
Two Pairs $37.50 $52.50 $67.50
 
**Plan covers a one-time replacement per complete pair of prescription glasses (frames and lenses) including prescription sunglasses (excludes Maui Jim and Oakley). Plan covers accidental damage only. Plan does not cover lost or stolen eyewear. Replacement eyewear must be claimed during plan period. Damaged frames and lenses must be returned to an FYidoctors clinic in Canada to receive a replacement of equal or lesser value of the original purchase price. Replacement must be the same prescription as the damaged eyewear. When multiple pairs of eyewear are purchased together, coverage for each pair is required to participate in the protection program. Excludes contact lenses and non-prescription sunglasses. Coverage period is two years from pick up date. Offer may vary from time to time and may be amended or cancelled at any time. Some additional exclusions and conditions may apply. 

The Happiness Warranty

  • Lenses – are protected against scratches and are warrantied for a period of one or two years, dependent upon the type of Anti-Scratch coating purchased.
  • Frames – are warrantied against manufacturer’s defect for a period of one or two years, dependent upon the frame purchased.
  • Platinum Packages – provide more than just a price discount on bundled coatings, but also provide a two-year warranty on product – the peace of mind of knowing that you have no worries until it is time to purchase your glasses next time.
  • Replacements – our warranty offers a one time replacement

In all instances, we try to take liberties with our suppliers wherever we can – we call in favours on behalf of our customers, to extend warranties and render them more flexible. No promises, but we will certainly go to bat for you.

Exchanges & Returns Policy

In the spirit of creating happy customers, it is our preference (and willingness) to deal with buyer’s remorse by re-styling our customers into a product you prefer. To this end, we offer a one-month satisfaction policy, recognizing that sometimes you can pick a frame that you fall out of love with, after wearing it for a while. Because Rx lenses are like snowflakes (no two prescriptions are the same), we charge a nominal re-stocking fee on the lenses that we have to re-make to fit a new frame choice in an exchange.

Returns, however unfortunate, are sometimes unavoidable, and our practice is as liberal as anyone’s in the industry.

We deal with every customer individually, and by extension, all returns, exchanges and warranties on a case-by-case basis, because customers deserve it and because there are sometimes mitigating circumstances. Take comfort in knowing, that we have not encountered programs in our industry that we consider to be more customer friendly, than ours.

Online Purchase Support Package

We don’t condone it, but people do buy their eyeglasses online and have difficulty with their purchases after the fact. You may have decided not to shop with us but we're still happy to provide support after the fact.  We have Online Support Packages available in our stores, we adjust, clean, fix, measure and just about anything that you need us to do.